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× Bicchieri Damoiseau 390 ml Double Old Fashioned Glass Libbey Aura 369500003 X6
1 × 22,40 €

× Sambuca Luxardo Dei Cesari cl 70
1 × 14,40 €

Subtotal: 36,80 € (incl. VAT)

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Sambuca Molinari lt 1,5 33,50 € IVA Inclusa
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Mezcal Nuestra Soledad Sta.Ma. Zoquitlan Joven 2016 cl 70

Mezcal Nuestra Soledad Sta.ma. Zoquitlan Joven 2016 cl 70

68,90 € IVA Inclusa

Birra Heineken cl 66 Vap

Birra Heineken cl 66 Vap X15

27,99 € IVA Inclusa

Liquore Chambord cl 70

Liquore Chambord cl 70

40,20 € IVA Inclusa

Whisky Bourboun Evan Williams lt 1

Whisky Bourboun Evan Williams lt 1

32,40 € IVA Inclusa

Vino Duca di Salaparuta Lavico etna rosso cl 75 2020

Vino Duca Di Salaparuta Lavico Etna Rosso cl 75 2020

17,80 € IVA Inclusa

Kit Volare Cocktail Set (Shaker

Kit Volare Cocktail Set (shaker, Bar Spoon, Strainer, Squeezer, Ricette)

22,40 € IVA Inclusa

Vino Casere Delle Venezie Pinot Grigio DOC cl 75

Vino Casere Delle Venezie Pinot Grigio Doc cl 75

9,75 € IVA Inclusa

Vodka Iceberg Pesca lt 1

Vodka Iceberg Pesca lt 1

9,99 € IVA Inclusa

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What do you need?

As soon as the package is handed over to the courier, you will receive the tracking information via email. You can also check the order status on the 'TRACK YOUR ORDER' page.

We will do our best to cancel your order.
If the order has already been handed over to the courier, simply refuse the package upon delivery. Once the package returns to our warehouse, a refund will be issued for the refused items (excluding shipping costs).

Where do you encounter the problem?

Enter the shipping country

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Enter the shipping postal code

I received damaged items

All goods are insured. To benefit from this insurance, it is essential to specify “accepted with control reserve” on the courier's receipt.

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Attach photos of the damaged or incorrect product
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Frequent questions

Shipment

How much is shipping?

Shipping is free for orders over 99€, some remote areas are excluded ( see the list of remote ZIP codes ).

The shipping cost is automatically calculated based on the weight and destination area.

After adding the products to the cart, the cost will be shown in the "Calculate shipping" section located at the bottom of the cart page.

In the "Calculate shipment" section, enter all the required fields, including Country, Province, City and Post Code. and press "Update".

What are the delivery times?

In Italy delivery generally takes place within 3-5 days from delivery to the courier, excluding Saturdays, Sundays and holidays. For remote locations and smaller islands delivery may be slightly delayed.

Throughout Europe delivery generally takes 5-10 working days.

If the order is placed by 11:30 in the morning the goods will be entrusted to the courier in the afternoon of the same day.

If the order is placed after 11:30 in the morning the goods will be entrusted to the courier the next day.

Can I track the shipment?

Yes. When the package is taken over by the courier, it will be possible to monitor the shipment using the Tracking Code received by email.

Change an order

Can I change an order?

No, once the order has been placed it is no longer possible to change it.

If you have ordered the wrong product you will have to cancel the order and repeat it.

If you need to add a product you will need to place a second order.

Can I change the shipping or billing address of an order?

Yes. You will need to fill in the contact form by entering" Change your shipping address" or "Change your billing information" as a reason, specifying the order number.

If the order has not yet been entrusted to the courier we will change the address.

If, on the other hand, the package has already been entrusted to the courier it will no longer be possible to change the shipping address.

I want to cancel an order, what can I do?

If you want to cancel an order you must contact us via the contact form by selecting as motivation "I want to cancel my order", indicating the order number and the reason for which you intend to cancel the purchase.

If the order has not yet been entrusted to the courier, the order will be canceled and a refund of the ordered goods will be issued.

If the order has already been entrusted to the courier, just refuse the package upon delivery. Once the package has returned to our warehouses, a refund will be issued for the goods that have been refused (excluding shipping costs).

Returns and complaints

Can i make a return?

Yes. Within 14 days of receipt of the product, you have the right to return the purchased goods provided that the product to be returned is intact, complete with the original packaging and label, as well as packaging.

To do this, it will be necessary to return the package to "Terranova Alimenti SRL, Via Gustavo Roccella 269, 90128 Palermo PA", adding a printout of the order received via email to the package. For safe packaging, we ask you to respect the Guidelines of Packaging. The costs for returning the products are charged to the customer.

When the package is delivered to our warehouses, a refund will be made for the products purchased.

I have received a different product than the one ordered, what should I do?

If the product you have received does not comply with the one ordered, you must write to us via the contact form, selecting as the reason "Product not compliant with the order", indicate the order number, attach photos of the wrong product and indicate in the message the product you should have received.

Once the error has been ascertained, a courier will be sent to collect the incorrect product, then the correct product will be sent to you at no additional cost, provided that the returned product is intact, complete with original packaging and label, as well as packaging.

Other frequently asked questions

What are the payment methods?

Apple Pay e Google Pay.
Satispay.
PayPal.
Credit or Debit Card.
Bank Transfer. (Your order will not be shipped until the funds have been transferred to our bank account.)
Payment on Delivery. (Only for Palermo and surroundings).

To learn more, visit the General Conditions of Sale on Payments

In case of missing or broken one or more items, am I protected?

Absolutely yes

Sign the receipt of the courier with "control reserve".
Send photos of the package and of the damaged product by filling out the contact form

Only after receiving appropriate documentation and confirming the damage, a refund will be issued or a discount code will be sent for an amount equivalent to the amount to be refunded.

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FREE SHIPPING OVER 99€
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