General conditions of Sale

General informations

These General Terms of Sale are concerned with the purchase of Kalsa.Store products made remotely via telematics network on the website, belonging to TERRANOVA ALIMENTI SRL, with legal headquarters in Via Gustavo Roccella 269, Palermo – 90128, P.IVA 03649630823. Each purchase transaction will be regulated by the provisions referred to the DLgs. 185/99, DLgs. 206/05; Information directed at the conclusion of the contract will be submitted to art. 12 of the DLgs. It will be subject to the DLgs legislation. 196/03.

Conclusion of the contract and acceptance of the general conditions of sale

The product sales agreements on the Kalsa.Store website are considered concluded at the time when the purchase order made by the customer to TERRANOVA ALIMENTI SRL if the latter accepts it. TERRANOVA ALIMENTI SRL will promptly send the customer who received the purchase order made by the customer. The customer, by sending his purchase order electronically, declares that he has seen and accepted the present general terms of contract and is obliged to observe and comply with them in his dealings with TERRANOVA ALIMENTI SRL.

Treatment of personal data

TERRANOVA ALIMENTI SRL under art. 13 of DLgs 196/2003 informs that personal, personal records and tax data acquired also verbally in relation to the business relationships established, provided directly by those involved, i.e. otherwise acquired within the business and the company, will be subject to treatment in accordance with the recalled legislation, including the confidentiality obligations provided by them. In relation to those, the rights under Article 7 DLgs may be exercised. 196/2003.

For more information, visit the Privacy Statement

Customer obligations

The Customer is required, before submitting their purchase order, to carefully read these general conditions of sale. Forwarding the purchase order involves their full knowledge and acceptance. Finally, once the online purchase process has been completed, the Customer is required to print and maintain these general terms of sale, which have already been reviewed and accepted during the conclusion phase of the contract.

Order definition

By sending the order through Kalsa.Store, the customer transmits to TERRANOVA ALIMENTI SRL a proposal to purchase the product and/or products placed in the cart. When you place an order for the products you have placed in your cart, you agree to purchase them at the price and terms specified in this General Terms of Sale.

TERRANOVA ALIMENTI SRL will notify the customer of the acceptance and confirmation order.

In particular TERRANOVA ALIMENTI SRL will not accept orders:

  • if the material was not available in stock at the time of order;
  • if the Customer cannot or does not want to pay using credit cards, Paypal, Bank Transfer or Payment on Delivery (payment on delivery is only available in Palermo);
  • if the customer is considered fraudulent by the money exchange and transition systems (Stripe, PayPal or Unicredit);
  • if the customer’s shipping area is not reachable by the couriers used for the delivery of the goods;

How to buy

The customer purchases the product, the characteristics of which are illustrated on Kalsa.Store in the description and technical cards, at the price indicated to which the delivery costs and packaging costs (where provided) are added.

Before the purchase order is forwarded, the unit cost of each selected product is summarized, the total cost when buying multiple products, any discounts (where expected), delivery fees, and packing costs.

After the purchase order is submitted, the customer will receive an email from Kalsa.Store that contains the following information:

  • Confirmation that the purchase order has been received;
  • Information related to the main characteristics of the asset purchased;
  • Detailed indication of the price of products, discounts (if applied);
  • Shipping method and its cost;
  • Packing costs (where provided);
  • Methods of payment;
  • Deferral to the general terms of the contract and information about the existence of the right of withdrawal, the conditions and manner of its exercise displayed on the site.

Following the approval of the Decree Law 4 July 2006 No. 223 “maneuver encore” Art. 37 commi 8 and 9, 4 August 2006, which came into force on 12 August 2006, which reinstated the obligation to disclose the customer and supplier list in the event of an invoice issue, and Act 78 of 31 May 2010, which was converted into Law 122 of 30 July 2010, requires customers to require customers to disclose PARTITA VAT , PEC, RECIPIENT CODE and FISCALE CODE in the appropriate fields on the site.


The following payment methods are available:

  • Credit or debit card: just pay with a credit card, rechargeable or prepaid on the SSL secure circuit;
  • Paypal: you can pay comfortably with your Paypal account in full safety (not available for purchase of products from Cuba);
  • Bank transfer: Make a bank transfer to the newfound bank account of TERRANOVA ALIMENTI SRL. At the time we receive the order, the goods will be prepared and packed. For shipping you will need to be credited to our bank account. The bank details for payment of orders follow:
    • BANCA: Unicredit;
    • IBAN: IT72I0200804670000300349842;
  • Apple Pay and Google Pay: As simple as tapping a finger on Touch ID, you don’t need to fill out forms or enter your payment information every time you buy. Apple Pay is easy, fast, and never shares card data making payments safe and confidential.
  • Payment on delivery: available only for Palermo, you can pay in cash or by credit or debit card via the POS device directly to the delivery or cashier in the case of Pickup in the Seat;

For each TERRANOVA ALIMENTI SRL order, it issues a regular invoice or payment for the purchase. The invoice will be transmitted to the SDI according to the billing data provided during the filling of the order (whether PEC or Recipient Code). If you have any information or information, please contact us, our operators will be happy to help.

For intra-community invoices, VAT registration will be checked. The copy of the invoice will travel in accordance with the goods, which time is not present the copy of the invoice can be requested by the customer by filling out the contact form. When the VAT registration number is not valid for cross-border transactions in the EU or does not exist, the correct billing information will be requested. What time the correct VAT number will not be provided to us within 7 days we will cancel the order by issuing full refund except for the transaction fee fees (3.5% for Paypal of the total order, 1.3% for Credit Card of the total order).

Shipping and Delivery

The purchased property will be sent by courier to the specified address Customer at the time of ordering online. Any specific needs “Notes on Order” field on the page order summary. What time has a shipping address been entered please inform us of the correct address through the relevant address. Contact Uspage .

Delivery will be made within 3-5 working days (excluding Saturdays and holidays) from the date of receipt of the confirmation of the transaction. In the case of non-delivery due to the absence of the recipient, at the address indicated by him in the order, the courier will leave a notice and will try again a second time; If the recipient is still absent, the goods will be returned to the sender (Terranova Food SRL) and the shipping costs will be charged to the customer.

For shipping outside Palermo, the company relies on external carriers. Costs vary depending on the total weight of the ordered goods and by the selected courier. These costs will be calculated based on the delivery address entered during posting and visible in the order summary.

In the event of product damage, all our shipments are insured.
Since the damage is not always evident when the courier is delivered, it is essential that in the courier’s receipt he writes the phrase “I accept with a reserve of control”.
In case of obvious damage we suggest that you do not accept the package by specifying that the package is damaged.

Compliance guarantee and defective products

Products purchased on the Kalsa.Store website are subject to the consumer goods sales rules. The products delivered conform to the features shown online in the relevant descriptive and technical cards.

TERRANOVA ALIMENTI SRL is responsible to the customer for compliance defects that existed at the time of delivery of the asset.

Right of withdrawal

The consumer has the right to exercise the right of withdrawal. In In particular, the consumer has the right to withdraw from any contract TERRANOVA ALIMENTI SRL, without any penalty and without specifying the reason, within the 10 (ten) 10 working days of from the reception of the good.

The right of withdrawal is recognized in the head of the consumer in relation to any property he purchased on the Kalsa.Store website

How to exercise the right of withdrawal

The right of withdrawal is exercised by sending, within that period, written communication at TERRANOVA ALIMENTI SRL recommended letter with receipt notice.

The notice of withdrawal may be sent, within the same period, provided that it is confirmed by means of recommended return receipt 48 hours later.

In the case of the exercise of the right of withdrawal, the communication must be made address:

  • Via Gustavo Roccella 269, Palermo – 90128 (PA)

If the delivery of the property has taken place, the customer is required to return it to TERRANOVA ALIMENTI SRL within 15 (fifteen) days from the date of delivery of the asset.

The property should be returned to TERRANOVA ALIMENTI SRL complete with every accessory and everything originally delivered to the customer, as well as packed in its original wrappers. A copy of the electronic order receipt must be merged with the returned product. The costs of returning the property to TERRANOVA ALIMENTI SRL Foods are borne by the customer.

If the right of withdrawal is exercised by the customer in accordance with the provisions contained in this clause, TERRANOVA ALIMENTI SRL is required reimbursement of the sums paid by the customer.

In particular, TERRANOVA ALIMENTI SRL will proceed free of charge to the transmission of the credit order relating to the cost of the asset shipped including shipping costs within 30 (thirty) days of the date who became aware of the exercise of the right of withdrawal by the customer. This will be done through the credit institution credit card used for payment or payment. crediting the sum to the bank account indicated by the customer.

TERRANOVA ALIMENTI SRL has the right to reject any product returned in ways other than those specified above, as well as products for which the customer has not fully paid the restitution costs, or have not complied with the manner and timing indicated for the disclosure of the exercise of the right of withdrawal.

Expressed resolution clause

In the case of non-payment of the purchase price of the TERRANOVA ALIMENTI SRL property, the right to declare in accordance with the senses and effects of art. 1456 of the Civil Code terminated this contract by sending a written notice to the customer’s electronic address.


For any complaint or clarification, the customer should contact us via the contact form on the“Contacts”page. The customer will be contacted for clarification within 3 (three) business days of the request.

Applicable law and competent forum

This contract is governed by Italian law. The jurisdiction and the exclusive forum for any legal action brought by the Buyer under this guarantee or any further legal guarantees will be the Court of Palermo. In the event of TERRANOVA ALIMENTI SRL winning a possible lawsuit, the plaintiff will have to reimburse TERRANOVA ALIMENTI SRL for expenses, including lawyers’ fees and court costs, incurred by TERRANOVA ALIMENTI SRL for its own defense.


Although not expressly provided in this contract, the current Italian law rules apply.

Last updated 06/07/2020