General conditions of Sale

General information

These General Conditions of Sale govern the purchase of Kalsa.Store products made remotely via the Internet on the website www.kalsa.store, owned by Terranova Alimenti SRL, with registered office in Via Gustavo Roccella 269, Palermo – 90128, VAT No. 03649630823. Each purchase transaction shall be governed by the provisions of Italian Legislative Decree 185/99 and Italian Legislative Decree 206/05 (Consumer Code); the information aimed at the conclusion of the contract shall be subject to Art. 12 of Italian Legislative Decree 70/03 and, as regards the protection of confidentiality, to the legislation set out in Italian Legislative Decree 196/03.

Conclusion of the contract and acceptance of the general conditions of sale

Contracts for the sale of products on the Kalsa.Store website are deemed concluded when the purchase order placed by the customer reaches Terranova Alimenti SRL and the latter accepts it. Terranova Alimenti SRL will promptly send the customer a receipt of the purchase order placed by the customer. By submitting their purchase order electronically, the customer declares that they have read and accepted these general terms and conditions of contract and undertakes to observe and comply with them in their dealings with Terranova Alimenti SRL.

Processing of personal data

Pursuant to Art. 13 of Italian Legislative Decree 196/2003, Terranova Alimenti SRL informs that personal, identification and tax data, acquired even verbally with reference to the business relationships established, provided directly by the data subjects or otherwise acquired in the course of the activity and of the company, will be processed in compliance with the aforementioned legislation, including the confidentiality obligations provided for therein. In relation to such data, the rights set out in Article 7 of Italian Legislative Decree 196/2003 may be exercised.

For further information, please see the Privacy Policy

Customer obligations

Before submitting their purchase order, the Customer is required to read these general conditions of sale carefully. The submission of the purchase order implies full knowledge and acceptance thereof. Finally, once the online purchase procedure has been completed, the Customer is required to print and keep these general conditions of sale, which they have already viewed and accepted during the conclusion of the contract.

Definition of the order

By submitting an order through Kalsa.Store, the Customer sends Terranova Alimenti SRL a proposal to purchase the product and/or products placed in the cart. When the Customer places an order for the products placed in the cart, they agree to purchase them at the price and under the terms set out in these General Conditions of Sale.

Terranova Alimenti SRL will notify the Customer of the acceptance and confirmation of the order.

In particular, Terranova Alimenti SRL will not accept orders in the following cases:

  • the product is not available in stock;
  • the customer cannot or does not wish to pay using Credit Cards, Paypal, Bank Transfer or Payment on Delivery (payment on delivery is available only in Palermo);
  • the customer is deemed fraudulent by the money exchange and transaction systems (Stripe, PayPal or Unicredit);
  • the customer’s shipping area cannot be reached by the couriers used to deliver the goods;

How to purchase

The customer purchases the product, whose characteristics are illustrated on Kalsa.Store in the relevant description and technical sheets, at the price indicated therein, plus delivery costs and packaging costs (where applicable).

Before the purchase order is submitted, a summary is provided of the unit cost of each selected product, the total cost in the event of the purchase of several products, any discounts (where applicable), delivery costs and packaging costs.

Once the purchase order has been submitted, the customer will receive an email from Kalsa.Store containing the following information:

  • Confirmation that the purchase order has been received;
  • Information on the main characteristics of the purchased goods;
  • A detailed indication of the price of the products and of any discounts (if applied);
  • The shipping method and its cost;
  • Packaging costs (where applicable);
  • Payment methods;
  • A reference to the general terms and conditions of contract and to the information on the existence of the right of withdrawal and on the conditions and procedures for exercising it, displayed on the website.

Following the approval of Italian Law Decree No. 223 of 4 July 2006 (“manovra bis”), Art. 37, paragraphs 8 and 9, converted into Law 248 of 4 August 2006, which entered into force on 12 August 2006, reinstating the obligation to report the list of customers and suppliers where an invoice is issued, and of Italian Law Decree 78 of 31 May 2010, converted into Law 122 of 30 July 2010, it is necessary to ask customers to provide their VAT NUMBER, PEC, RECIPIENT CODE and TAX CODE in the appropriate fields on the website.

Payment

The following payment methods are available:

  • Credit or debit card: simply pay with a credit, rechargeable or prepaid card over the secure SSL circuit;
  • Satispay: simple and secure, available to everyone through an app that can be downloaded from the Play Store, App Store and App Gallery.
  • Paypal: you can conveniently pay with your Paypal account in complete security (not available for the purchase of products coming from Cuba);
  • Bank transfer: make a bank transfer to the account held in the name of Terranova Alimenti SRL. As soon as we receive the order, the goods will be prepared and packed. For shipment, the payment must first be credited to our bank account. The bank details for the payment of orders follow. The bank details will be provided upon completion of the order.
  • Apple Pay and Google Pay: as simple as the touch of a finger on Touch ID; there is no need to fill in forms or enter your payment details with each purchase. Apple Pay is easy and fast and never shares card data, making payments secure and confidential.
  • Payment on delivery: available only for Palermo; you can pay in cash or by credit or debit card via the POS device directly to the delivery person, or at the cash desk in the case of In-Store Pickup;

For each order, Terranova Alimenti SRL issues a regular invoice or sales receipt for the purchase. The invoice will be transmitted to the SDI according to the billing details provided when completing the order (whether PEC or Recipient Code). For any need or information, do not hesitate to contact us: our operators will be happy to help you.

For intra-Community invoices, the VAT number will be verified. A copy of the invoice will travel together with the goods; if the copy of the invoice is not included, it may be requested by the customer by filling in the contact form. If the VAT number is not valid for cross-border transactions within the EU or does not exist, the correct billing details will be requested. If the correct VAT number is not provided to us within 7 days, we will cancel the order and issue a full refund, with the exception of the transaction fees (3.5% of the order total for Paypal, 1.3% of the order total for Credit Card).

Shipping and Delivery

The purchased goods will be shipped by courier to the address specified by the Customer when placing the order online. Any specific requirements must be indicated in the “Order notes” field on the order summary page. If an incorrect shipping address has been entered, we urge you to inform us of the correct address via the relevant Contact us page.

Delivery will be made within 3-5 working days (excluding Saturdays and public holidays) from the date of receipt of the confirmation of the completed transaction. In the event of non-delivery due to the recipient’s absence from the address indicated in the order, the courier will leave a notice and will try a second time; if the recipient is still absent, the goods will be returned to the sender (Terranova Alimenti SRL) and the shipping costs will be charged to the customer.

For shipments outside Palermo, the company relies on external carriers. Costs vary according to the total weight of the goods ordered and to the courier selected. These costs will be calculated on the basis of the delivery address entered during registration and will be visible in the order summary.

In the event of damage to the product, all our shipments are insured.
Since damage is not always evident upon delivery by the courier, in order to benefit from this insurance it is essential to write the phrase “accetto con riserva di controllo” (“accepted subject to inspection”) on the courier’s receipt and to send photos of the package and of the damaged product by filling in the contact form. Only after receiving the appropriate documentation and confirming the damage will a refund be issued or a discount code be sent for an amount equal to the sum to be refunded.

In the event of evident damage, we suggest that you refuse the package, specifying that the package is damaged.

Guarantee of conformity and defective products

Products purchased on the Kalsa.Store website are subject to the rules governing the sale of consumer goods. The products delivered conform to the characteristics illustrated online in the relevant description and technical sheets.

Terranova Alimenti SRL is liable to the customer for any lack of conformity existing at the time of delivery of the goods.

How to exercise the right of withdrawal

The right of withdrawal may be exercised, in accordance with the provisions of Art. 59 of Italian Legislative Decree No. 206/2005 (Consumer Code), within 14 days of delivery of the products, by contacting the Seller for the return procedure.

If the right of withdrawal is exercised, the Customer undertakes to return in full, in unaltered condition and in the original packaging, the products received, accompanied by the relevant purchase invoice or order receipt.

If opened and/or partially used products are returned, the Seller reserves the right to retain both the products and the amount corresponding to the purchase of those products.

The right of withdrawal is, however, excluded for products which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly; for products not delivered due to the Customer’s absence from the place of delivery; and for those which, at the time of collection, prove to be altered or deteriorated as a result of the delay caused by the Customer.

The goods must be returned to the following address:

Terranova Alimenti SRL

Via Gustavo Roccella 269, Palermo – 90128 (PA).

The costs of returning the products to Terranova Alimenti Srl shall be borne by the customer.

The refund of the price paid by the Customer for the purchase of the products, including the shipping costs incurred at the time of purchase, will be made within 14 days of receipt of the returned goods.

The refund will be credited to the buyer using the same payment method chosen at the time of purchase.

In the case of payment made by bank transfer, the Customer must provide the Seller with the bank details required to process the refund.

Express termination clause

In the event of total or partial non-payment of the purchase price of the goods, Terranova Alimenti SRL reserves the right to declare this contract terminated, pursuant to and for the purposes of Art. 1456 of the Italian Civil Code, by sending a written notice to the customer’s email address.

Complaints

For any complaint or clarification, the customer must contact us via the contact form on the “Contacts” page. The customer will be contacted for clarification within 3 (three) working days of the request.

The only cases in which Terranova Alimenti SRL is required to issue refunds are the following:

  • The customer exercises the right of withdrawal (the entire order is refunded).
  • The customer receives damaged goods (only the damaged products will be refunded. If all the products are damaged, the shipping costs will also be refunded).

In the event of damage to the product, all our shipments are insured.
Since damage is not always evident upon delivery by the courier, in order to benefit from this insurance it is essential to write the phrase “accetto con riserva di controllo” (“accepted subject to inspection”) on the courier’s receipt and to send photos of the package and of the damaged product by filling in the contact form. Only after receiving the appropriate documentation and confirming the damage will a refund be issued or a discount code be sent for an amount equal to the sum to be refunded.

In the event of evident damage, we suggest that you refuse the package, specifying that the package is damaged.

Applicable law and jurisdiction

This contract is governed by Italian law. The exclusive jurisdiction and venue for any legal action brought by the Buyer under this warranty or any further legal warranties shall be the Court of Palermo. Should Terranova Alimenti SRL prevail in any legal action, the plaintiff shall reimburse Terranova Alimenti SRL for the expenses, including lawyers’ fees and court costs, incurred by Terranova Alimenti SRL for its own defence.

Reference

For anything not expressly provided for in this contract, the provisions of Italian law in force shall apply.

Last updated 06/07/2020